Cancellation and Refund
At Digital Bodhagamya, we strive to provide the best services and ensure a seamless experience for our users. However, we understand that there may be situations where you need to cancel or request a refund. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds.
1. Cancellation Policy
a. Cancellation of Services
- Users may cancel their subscription or order within 24 hours of purchase to avoid any charges.
- For cancellations after 24 hours, services will remain active for the billing period, but no refunds will be issued.
b. How to Cancel
To cancel a service or order, please contact us at:
- Email: support@digitalbodhagamya.com
- Phone: +91-8303025295
c. Exceptions
- Custom services (e.g., editing, book publishing) that have already started cannot be canceled.
- Digital products such as eBooks or downloadable resources are non-cancellable once accessed or downloaded.
2. Refund Policy
a. Eligibility for Refunds
- Refunds will only be issued for cancellations made within 24 hours of purchase.
- Refunds are not applicable for services that have already been delivered or completed.
- Digital products, including eBooks and courses, are non-refundable due to their downloadable nature.
b. Processing of Refunds
- Refunds will be processed within 7-10 business days after approval.
- Refunds will be credited to the original payment method used during the purchase.
c. Non-Refundable Scenarios
- Services or products used or partially delivered.
- Delays or issues caused by the user’s actions or lack of communication.
- Any service purchased as part of a promotional offer or bundle.
3. Modifications and Disputes
a. Modifications
If you wish to modify your subscription or service, contact our support team. Changes will be handled on a case-by-case basis.
b. Dispute Resolution
In case of disputes related to cancellations or refunds, our support team will review the situation and make the final decision.
4. Contact Us
For any questions or concerns regarding cancellations or refunds, feel free to reach out:
- Email: support@digitalbodhagamya.com
- Phone: +91-8303025295